-2.png?width=6803&height=2976&name=This%20is%20growth%20(6)-2.png "thisisgrowth.media")
Develop The Skills To Ace Your Retention and Growth Targets.
This Guide gives you a system for understanding and developing the skills that will help you achieve high-performance as a CSM.
.png?width=500&height=500&name=Untitled%20design%20(5).png "Untitled design (5)")
What You'll Learn
I have hired over 200 CSMs and interviewed thousands of candidates. I have managed CSMs in start-ups, scale-ups and enterprises. I have worked with high-touch models and low-touch models. Trust me when I say that the 8 skills I listed here apply to every CSM, no matter the industry, the product or the service model.
Learn the difference between the 3 levels of mastery across the 8 Customer Success Skills, and use a simple tool to map where you are. With this tool you'll be able to hone into the skills you need to develop to ace your CSM role.
Practice makes perfect. There's no use in just reading about these skills, you've got to practice them. This guide provides 24 unique exercises for CSMs to unlock mastery across these 8 core skills.
Your guide to becoming a top performing CSM.
.png?width=1920&height=1080&name=The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20(60).png "The podcast where we dives into the story of Hubspotters who built and are building successful careers in technology. (60)")