I believe great Customer Success teams are the growth engine for any B2B business. 

Over the last decade, I’ve helped Scale-Ups and Fortune 500 businesses build and scale global Customer Success teams to service 280k+ customers and $3bn+ ARR.

It all started with a realisation I had in 2011: If we focus on delivering value to our customers, we won't just retain their business, we will capture more and more of their demand. That’s why I call Customer Success the “second engine of growth” for B2B businesses.

Backed by this belief, I've helped 200+ companies build and scale their Customer Success Teams and achieve 130%+ NRR. 

My goal is to help every B2B company build and scale AI-enabled and revenue-generating Customer Success team.