Resources

No B.S advice for GTM leaders who want to drive real results. Every Friday.

A complete blueprint for defining and delivering outcomes in the age of AI

Builders sharing what it takes to unlock your Customer Success team's potential.

I help GTM and CS leaders navigate the shift to an AI-powered world.

My content will help you think more clearly about:

Outcome-based pricing, and what it actually means for how you deliver and prove value.
AI and retention, and where agents genuinely change the game versus where they're just noise.
Scaling CS, and why the playbooks that worked at 5K customers break at 300K.
The K-shape value problem, and which of your customers are quietly opting out of growth.
Hiring for what's next, not for the CS org you built five years ago.

I focus on these questions because I had to answer them while building CS teams through hypergrowth at HubSpot and beyond.

Resources to unlock your growth.