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Turn Customer Success into revenue.

Customer Success is a lever. Unconventional Growth shows you how to deliver customer value, drive retention and influence revenue in the age of AI.

How to become the best CSM (16)

Build AI-Powered Retention Systems

Unconventional Growth

Every Friday, you’ll get on your inbox an email from Daphne with actionable tips and how-to guides to help you build and scale your Customer Success team.

This is Growth! Podcast

Each episode teaches you how to build a modern Customer Success team and grow your career. You’ll hear from the experts, the people who have done it.

RetentionOS Workshop

A highly curated learning space for Customer Success leaders to help you build an AI-enabled CS organisation that drives revenue growth.

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The future of B2B growth.

Customer Success is entering its most important chapter yet. The era of checklists, volume metrics, and busywork is over, built for a time when activity was mistaken for impact. What comes next belongs to a different kind of leader. One who blends technology and humans to compound value and growth.

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Ready to build your second growth engine?

Join 17,000+ subscribers. Every Friday you'll get an issue covering a key aspect of building and scaling a modern Customer Success team.