-2.png?width=200&height=87&name=This%20is%20growth%20(6)-2.png "This is growth (6)-2")
#62: CSMs, Here's How To Write Killer Emails That Drive Engagement
Last week I wrote about a terrible CSM email I got and the post went viral.
.png?width=1920&height=1080&name=The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20(8).png "The podcast where we dives into the story of Hubspotters who built and are building successful careers in technology. (8)")
#61: CSMing in the age of AI
The job of the CSM is about to change drastically, and most CSMs are not ready for it.
#60: How To Ace Your Retention And Growth Targets
Over the last few years, I've got thousands of CSMs reaching out to me for mentorship.
#59: 5 Ways To Transform Your Executive Sponsor Programme
Executive Programmes are at the heart of every Enterprise Customer Success team.
#58: Scale Customer Expansion with Inbound Strategies
Inbound Marketing transformed the way companies sell.
#57: The Ultimate CSM Interview Process
Some of the best decisions I've made were the people I hired. And some of the worst decisions I've...
#56: 3 Experiences To Transform Your Customer Success 🚀
We are all fighting for our customer's attention.
#55: How To Fix Your Downgrade Problem
Every B2B CS Leader I know is struggling with downgrades.
#54: Motivating Your CSMs in 2024
Earlier this week I spoke at an exclusive Pavilion's CCO School on How to keep a CS team motivated...
#53: Simplifying Customer Success
A few weeks ago, I wrote a post titled 'Make Customer Success Simple Again'