#52: Unlock More Revenue Retention with Partners ๐
Great Customer Success Managers are trusted advisors.
Great Customer Success Managers are trusted advisors.
How can you scale Customer Success without losing quality?
How do you know your team is doing the right stuff, without micromanaging?
"Land and Expand" is the bread-and-butter strategy of SaaS.
Old team structures are not likely to unlock new results.
To have or not to have a Customer Journey?
Digital CS often performs significantly below High-Touch CS.