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#40: How to Automate EBRs for CS Teams
Every customer should understand the value they get from your product.
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#39: Build The Ultimate CSM Incentive Program
How can you incentivise CSMs to focus on impactful work in 2024?
#37: Tailor Your Customer Experience At Scale Using Personas 🚀
Customers don't want personalisation, they want tailored experiences.
#36: Create a Movement. Increase Customer Engagement.
Let's face it, we're all struggling to get customer engagement.
#35: 3 Practical Ways To Start Using AI to scale your CS
AI is the word in everyone's mouth, including mine.
#34: A Customer Segmentation Strategy That Helps You Scale Better
The first step companies take when they start gathering a meaningful number of customers is to...
#33: Maximise the adoption of your CS Playbooks
Earlier this week I commented on a LinkedIn post by Greg Daines about the amazing automated EBR...
#32: Scaling Customer Education To Drive Engagement and Retention
Educating customers is a non-negotiable in SaaS.
#31: Want To Understand The Impact Of Your CS Strategy? Here is how.
It’s time we take a step back from the business of busyness in Customer Success.