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#17: Should CSMs Be Accountable For NRR?
There is no question that NRR is the north star metric of Customer Success.
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#16: The Simplest And Most Effective NRR Forecasting Tool
Most businesses are measuring NRR, but are unable to forecast accurately where those numbers are...
#15: Build An Alert System To Shift From Reactive To Proactive With Little To No Investment
In today’s issue, I want to show you how to build a simple and effective alert system that can help...
#14: Scaling Your CSMs Autonomy To Solve For The Customer
The surest way to fail as you scale your CS team is to create so much process rigidity and red tape...
#13: 3 Steps To Define And Measure Customer Outcomes
In today’s issue, I’m going to share 3 very simple tips that you can use to start measuring...
#11: Important Lessons on Target Setting
In today’s newsletter, I’m going to share a few lessons I learned about setting the right targets...
#10: Improving Customer Engagement
In today’s newsletter, I’m going to share a very simple tip that you can implement to improve...
3 Tips to Improve the Efficiency of your High Touch Teams
In today’s newsletter, I’m going to share 3 very simple tips that you can execute to improve the...