#41: 2024 Customer Success Predictions 🔮

CS Leaders, 

What investments and strategies should you prioritise for 2024?

That's the question in many of our minds right now.

There is no shortage of challenges:

• Economic uncertainty
• Political Instability
• Shortage of capital
• A Surge of Mergers and Acquisition

But there is also a ton of opportunities as all eyes are turned to retention and we have some exciting new technologies to leverage. 

While we are knee-deep in planning season...

How useful would it be to peek into your peer's plans for 2024?

VERY! (if I say so myself...)

To help us leverage our collective brain, I've put together a survey on what's important to CS leaders heading into 2024. 

This is a brief and anonymous 8-question survey and it will only take you 3 minutes to answer.

I'll compile a report with the results and share with you so you can get an insight into:

1. Key 2024 priorities for CS Leaders like you
2. Investments your peers will make
3. Programs that other CS organisations are implementing 

People who answer the survey will get early access to the report!

Your voice can help inform and validate our community's strategic decisions for next year!