Daphne has been crucial in our process of understanding the scope and the progression of a world class Customer Success organisation. Always being able to refer to her own proven practise inside great Customer Success teams, she is able to guide with clarity and allow all seniority levels to understand the priorities. We are counting on her as our trusted advisor in the field of Customer Success.

Martin Reichenbach CEO @ Apaleo

My knowledge and to a certain extent my confidence around customer success is limited to what I’ve learned on my own. I left our conversation feeling more confident around what we need from a candidate, what we should test for with our assignment, and what we need to do to help them be successfully onboarded.

Emmet Gibney CEO @ Rewardful

Daphne came to help us design and structure our Customer Success department from scratch. She was present from hire 1 to growing our team to 5 members serving our customers in more than 10 countries. Daphne helped the business understand customer success as a second growth engine, implement processes and systems to establish the customer success practice and define and track key measures of success of the CS department.

Matheus Gomes Chief People Officer @ Evercam