![CES Points](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2823%29.png)
One newsletter
to supercharge your Customer Success team.
![The podcast where we dives into the story of Hubspotters who built and are building successful careers in technology. (8) The podcast where we dives into the story of Hubspotters who built and are building successful careers in technology. (8)](https://thisisgrowth.media/hs-fs/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20(8).png?width=1920&height=1080&name=The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20(8).png)
![CES Points](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2823%29.png)
![customer outcomes at scale](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2822%29.png)
#21: Delivering Customer Outcomes Consulting At Scale
A few weeks ago, I shared 3 very simple tips that you can use to start measuring customer outcomes.
![Customer Journeys](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2821%29.png)
#20: Do We Really Need Customer Journey Maps?
This week I am discussing the very important but highly contentious question "Do We Really Need...
![run effective 1:1s with your CSMs](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2820%29.png)
#19: 3 Steps To Run Effective 1:1s With Your CSMs
A few weeks ago, I answered a question on how to run effective 1:1s with CSMs. The person who...
![customer success segmentation](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2818%29.png)
#18: Level-Up Your Customer Segmentation
Most businesses start and end segmentation using two variables:
![CSM NRR Accountability](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2817%29.png)
#17: Should CSMs Be Accountable For NRR?
There is no question that NRR is the north star metric of Customer Success.
![](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2816%29.png)
#16: The Simplest And Most Effective NRR Forecasting Tool
Most businesses are measuring NRR, but are unable to forecast accurately where those numbers are...
![proactive alert system for customer success](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2815%29.png)
#15: Build An Alert System To Shift From Reactive To Proactive With Little To No Investment
In today’s issue, I want to show you how to build a simple and effective alert system that can help...
![customer success manager autonomy](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2814%29.png)
#14: Scaling Your CSMs Autonomy To Solve For The Customer
The surest way to fail as you scale your CS team is to create so much process rigidity and red tape...
![measuring customer outcomes](https://thisisgrowth.media/hubfs/The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20%2813%29.png)
#13: 3 Steps To Define And Measure Customer Outcomes
In today’s issue, I’m going to share 3 very simple tips that you can use to start measuring...