This is Growth

#77: Why You Need A CS Ops Team To Scale

Daphne Lopes

Nov 22, 2024 12:21:41 PM

Your CS team is making decisions based on gut feel instead of data. And your scaling efforts are...

Daphne Lopes

Nov 22, 2024 12:16:56 PM

Let me tell you a story about incentives gone wrong...

Daphne Lopes

Nov 22, 2024 12:13:51 PM

If you can't explain it to a 6-year-old, you don't understand it well enough.

Daphne Lopes

Nov 22, 2024 12:11:06 PM

Communicating value is one of the most critical responsibilities of a CSM.

Daphne Lopes

Nov 22, 2024 12:02:25 PM

Dear Customer Success Leader,

Daphne Lopes

Nov 22, 2024 11:59:23 AM

Can AI truly enhance Customer Success, or are we chasing a fantasy?

Daphne Lopes

Nov 22, 2024 11:55:28 AM

Scaling and measuring the impact of CS programs is hard. Modern organizations run multiple programs...

Daphne Lopes

Aug 4, 2024 11:08:00 AM

In a world where every dollar counts, can you confidently show your customers that your product is...

Daphne Lopes

Jul 15, 2024 2:39:16 PM

Imagine reducing the churn of your unmanaged customers by 95% within just six months.

Daphne Lopes

Jul 15, 2024 2:36:51 PM

Why do we do Customer Success?