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#60: How To Ace Your Retention And Growth Targets

by Daphne Lopes on

Over the last few years, I've got thousands of CSMs reaching out to me for mentorship.

Most of them want help with one of the following questions:

  • How do I nail my role?
  • How can I get promoted?
  • How do I beat my targets?
  • How do I win in Revenue Retention?

My answer to people is always the same.

Focus less on the "result" and more on the "craft".

What I mean is that there is a set of skills that you need to master to be successful as a CSM. 

There's no silver bullet or magic solution to becoming a high-performing CSM.

You need to elevate how you prepare and show up to every single one of your customer conversations. You need to be able to zoom out of your book of business to understand the dynamics at play, and then be able to act on these to orchestrate an outcome. You need to galvanize internal and external resources to achieve results for customers.

None of these things can be achieved with a template or a process.

It's all about YOU!

After having this conversation hundreds of times, I decided it was time to package everything I know about what makes a great CSM into a guide.

In the CSM Mastery: Skills and Drills Guide you will find:

  • 8 skills CSMs need to succeed
  • An assessment of your skill level
  • 24 exercises to master these skills

It's a tool for CSMs to master their craft, become a trusted advisor and develop the skills to smash targets in revenue-generating roles.

I leave anything about mindset and productivity out of this guide.

Why?

If you are buying a guide to help you be a better CSM, you've already got the right attitude.

And there are literally thousands of free resources out there to help you manage your time better (like this calendar blueprint I published a few years ago).

This Guide is all about CSM-specific skills and deliberate practice.

The goal is to help you:

  • increase your confidence
  • achieve high performance
  • become a leader in your team
  • get into roles where you can earn *serious* money through variable compensation

You can use the guide by yourself. But I also included exercises you can do in pairs or as a team.

But... it's not just for CSMs!

If you are a CS leader looking to build a high-performing team, this tool can help you establish skills, coaching exercises and performance assessments for your CSMs.

Ready to take your CSMing to the next level?

 

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