#73: What are your 2025 Customer Success Predictions?

Dear Customer Success Leader, 

What investments and strategies should you prioritise for 2025?

 That's the question in many of our minds right now.

There is no shortage of challenges:

• Surging Mergers and Acquisition
• Disruptive Technologies
• Economic uncertainty
• Political Instability

But amidst the chaos, there's always opportunity.

For the first time, it feels like there's a change in tide and leaders, boards and investors understand the importance of retaining and growing customers.

With all eyes turned to retention, we have a great platform to execute. 

Last year, 600 CS leaders shared their insights on my first-ever CS Trends Report. Since then, the report has been downloaded over 5000 times and quoted in cornerstone CS content that has helped thousands of people make better CS investments in 2024.  

It's time to do it all over again, and share your insights for our 2025 edition!

This is your opportunity to leverage our collective brain and to learn what other CS leaders are planning.

Ready to help the community grow?

This is a brief and anonymous 9-question survey and it will only take you 3 minutes to answer.

I'll compile a report with the results and share with you so you can get an insight into:

1. Key 2025 priorities for CS Leaders like you
2. Investments your peers will make
3. Programs that other CS organisations are implementing 
4. How CS leaders like you are bringing AI to their teams

Your voice can help inform and validate our community's strategic decisions for next year!