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TIG #70: Master the Art of Proving ROI with This Template
In a world where every dollar counts, can you confidently show your customers that your product is...
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#69: Achieve 95% Churn Reduction with Mayple
Imagine reducing the churn of your unmanaged customers by 95% within just six months.
#68: Grow Your Revenue and Prove the Value of Customer Success
Why do we do Customer Success?
#67: How To Communicate Value To Customers
It's not enough to deliver value, customers need to know the value they get.
#66: How To Build A Proactive Customer Success Team
Every CS team wants to be proactive. Only a few are.
#65: Create Successful Customer Journeys
Your churn list is filled with customers who could have been successful (if only you'd taken them...
#64: How To Deliver Measurable Results For Customers
The only way to ensure customer retention is to deliver value.
#63: 5 Steps to Unlock Customer-Led Growth
Do you want to build a world-class Customer Success team?
#62: CSMs, Here's How To Write Killer Emails That Drive Engagement
Last week I wrote about a terrible CSM email I got and the post went viral.
#61: CSMing in the age of AI
The job of the CSM is about to change drastically, and most CSMs are not ready for it.