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#50: Customer Success KPIs That Work
How do you know your team is doing the right stuff, without micromanaging?
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#49: The Missing Ingredient in Your Land and Expand Strategy
"Land and Expand" is the bread-and-butter strategy of SaaS.
#47: Redesigning CS Teams for Long-term Growth and Success
Old team structures are not likely to unlock new results.
#44: A 7-Stage Customer Journey To Drive Success Proactively
To have or not to have a Customer Journey?
#43: Scale CS Without Losing GRR and NRR
Digital CS often performs significantly below High-Touch CS.
#42: 3 Roles To Scale Your Customer Success Team
You can't scale Customer Success by hiring more CSMs.
