#30: 8 Guiding Principles For Creating Content That Drives Customer Outcomes π
Scaling companies understand that content is the engine of growth.
Scaling companies understand that content is the engine of growth.
Imagine witnessing a grand symphony, where every note and instrument harmoniously converges to...
Churn rate, the revered SaaS metric, can be deceiving.
Offering a "free" Customer Success Manager has become the norm for most B2B subscription and...
Are customer transfers costing you valuable retention dollars?
Digital Customer Success is a strategy, not a segment.
2023 is far from an easy year to be in SaaS Customer Success. The macro-environment is tough and...
A few weeks ago, I shared 3 very simple tips that you can use to start measuring customer outcomes.