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#20: Do We Really Need Customer Journey Maps?
This week I am discussing the very important but highly contentious question "Do We Really Need...
.png?width=1920&height=1080&name=The%20podcast%20where%20we%20dives%20into%20the%20story%20of%20Hubspotters%20who%20built%20and%20are%20building%20successful%20careers%20in%20technology.%20(8).png "The podcast where we dives into the story of Hubspotters who built and are building successful careers in technology. (8)")
#19: 3 Steps To Run Effective 1:1s With Your CSMs
A few weeks ago, I answered a question on how to run effective 1:1s with CSMs. The person who...
#18: Level-Up Your Customer Segmentation
Most businesses start and end segmentation using two variables:
#17: Should CSMs Be Accountable For NRR?
There is no question that NRR is the north star metric of Customer Success.
#16: The Simplest And Most Effective NRR Forecasting Tool
Most businesses are measuring NRR, but are unable to forecast accurately where those numbers are...
#15: Build An Alert System To Shift From Reactive To Proactive With Little To No Investment
In today’s issue, I want to show you how to build a simple and effective alert system that can help...
#14: Scaling Your CSMs Autonomy To Solve For The Customer
The surest way to fail as you scale your CS team is to create so much process rigidity and red tape...
#13: 3 Steps To Define And Measure Customer Outcomes
In today’s issue, I’m going to share 3 very simple tips that you can use to start measuring...
#11: Important Lessons on Target Setting
In today’s newsletter, I’m going to share a few lessons I learned about setting the right targets...