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#27: How To Monetise Your Customer Success Team
Offering a "free" Customer Success Manager has become the norm for most B2B subscription and...
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#26: Minimising The Cost Of Customer Transfers
Are customer transfers costing you valuable retention dollars?
#25: How to start with Digital Customer Success
Digital Customer Success is a strategy, not a segment.
#23: 2 Bold Bets Your CS Team Should Make
2023 is far from an easy year to be in SaaS Customer Success. The macro-environment is tough and...
#21: Delivering Customer Outcomes Consulting At Scale
A few weeks ago, I shared 3 very simple tips that you can use to start measuring customer outcomes.
#20: Do We Really Need Customer Journey Maps?
This week I am discussing the very important but highly contentious question "Do We Really Need...
#19: 3 Steps To Run Effective 1:1s With Your CSMs
A few weeks ago, I answered a question on how to run effective 1:1s with CSMs. The person who...
#18: Level-Up Your Customer Segmentation
Most businesses start and end segmentation using two variables: