#20: Do We Really Need Customer Journey Maps?
This week I am discussing the very important but highly contentious question "Do We Really Need...
This week I am discussing the very important but highly contentious question "Do We Really Need...
A few weeks ago, I answered a question on how to run effective 1:1s with CSMs. The person who...
Most businesses start and end segmentation using two variables:
There is no question that NRR is the north star metric of Customer Success.
Most businesses are measuring NRR, but are unable to forecast accurately where those numbers are...
In today’s issue, I want to show you how to build a simple and effective alert system that can help...
The surest way to fail as you scale your CS team is to create so much process rigidity and red tape...
In today’s issue, I’m going to share 3 very simple tips that you can use to start measuring...
In today’s newsletter, I’m going to share a few lessons I learned about setting the right targets...